About
Results-driven Media & CRM Strategist with 4+ years of experience, specializing in integrated, data-informed campaigns across diverse digital channels and UX/UI design. Proven ability to manage large-scale budgets up to $2M, deliver actionable insights, and optimize performance, significantly growing consumer databases by over 17% in 4 months. Passionate about building connected brand experiences that drive engagement, retention, and measurable growth.
Work
Unilever
|Media & CRM Analyst (Full Time - Contract)
Toronto, ON, Canada
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Summary
Managed Lead Generation and CRM strategies for Unilever Canada, growing consumer opt-in data and optimizing digital marketing spend.
Highlights
Grew the Canadian Enterprise CRM database by over 17%, from 3.4 million to 4 million, within a 4-month period by managing all Lead Generation strategies for Unilever Canada, ensuring compliance with federal legislation.
Optimized a $2M digital marketing budget, leveraging trend forecasting and tracking to maximize return on investments across omni-channel media.
Led end-to-end gamification email and paid media campaigns, overseeing strategy, planning, execution, and evaluation with a primary focus on customer retention.
Facilitated company-wide transition as Acting Agile/Scrum Master, leading weekly cross-functional meetings to ensure key milestones were met and identifying improvement opportunities for senior management.
Digital Main Street, ShopHERE Program ‘Powered by Google'
|E-commerce Coordinator
Toronto, ON, Canada
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Summary
Managed a diverse portfolio of 33+ clients, delivering tailored digital solutions and developing professional websites for small to medium-sized businesses.
Highlights
Efficiently managed a diverse portfolio of 33+ clients, providing tailored digital solutions that ensured high client satisfaction and retention levels.
Led the development of professional websites for small to medium-sized businesses, leveraging expertise in web design and industry best practices to deliver visually appealing and functional online platforms.
Managed cross-functional delivery timelines across web, marketing, and training teams, tracking performance using Google Analytics, HubSpot, and Shopify.
Facilitated in-depth training sessions for clients on new website utilization, integrating best practices for SEO, SEM, content management, and CRM integration to empower effective online business management.
Proactively initiated oversight of all client feedback via HubSpot post-program completion to develop strategies for business model improvement, growth, and overall client satisfaction.
Ministry of Government & Consumer Services
|Project & Communications Assistant (Co-op)
Toronto, ON, Canada
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Summary
Collaborated with diverse stakeholders to spearhead the development of a modernized and user-friendly website for the Ontario Public Service.
Highlights
Awarded the 2019 Amethyst Award for exemplary dedication and excellence within the Ontario Public Service (OPS), recognized for consistently delivering inclusive services and exceptional collaboration.
Spearheaded the development of a modernized, user-friendly website for the OPS and affiliated agencies, demonstrating strong project management skills and a focus on stakeholder requirements.
Coordinated end-to-end design campaigns, balancing creative vision with practical considerations, and optimizing ROI through budget and analytics tracking.
Presented comprehensive updates and training sessions on website advancements to senior management and staff, effectively communicating value proposition and empowering efficient platform utilization.
Led efforts to optimize user experience and digital presence, leveraging strategic insights and data-driven methods.
Wilfrid Laurier University
|Editor-in-Chief (University)
Waterloo, ON, Canada
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Summary
Developed and executed comprehensive marketing strategies, including SEO and paid social media, to engage the graduating class and generate revenue.
Highlights
Developed and executed a comprehensive array of marketing strategies, including SEO, targeted paid social media campaigns, and impactful face-to-face interactions, contributing to $50,000 in revenue generation for student publications.
Led user research, concept design, and layout to produce the acclaimed 2018/19 yearbook, demonstrating keen attention to detail and creative vision.
Managed a team of 20+ student contributors, scheduled weekly deadlines, and ensured brand voice consistency across platforms.
The Beer Store Headquarters
|Marketing Specialist (Co-op)
Bolton, ON, Canada
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Summary
Led the conception and execution of marketing campaigns across multiple channels, consistently achieving and surpassing KPIs.
Highlights
Led the conception and execution of marketing campaigns across paid social, email, and app-based channels, consistently achieving and surpassing key performance indicators (KPIs) to drive brand awareness and engagement.
Contributed to developing design components for The Beer Store app's new delivery service, actively participating in user testing to ensure a seamless user experience and enhanced functionality.
Constructed and tested iOS and Android applications, emphasizing empathetic design principles to create user-centric solutions that prioritized usability and overall user satisfaction.
Education
Wilfrid Laurier University
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Bachelor of Arts (Honours)
Communications, Speciality in Visual Communications, Minor in English
Awards
2019 Amethyst Award
Awarded By
Ontario Public Service (OPS)
Recognized for exemplary dedication and excellence within the Ontario Public Service (OPS) in consistently delivering inclusive services and exceptional collaboration.
Languages
English
Certificates
UX/UI Design Certificate
Issued By
Memorisely
Skills
Marketing & Strategy
Market Research & Analysis, Campaign Optimization & Reporting, CRM & Audience Segmentation, SEO & Digital Marketing, Programmatic Advertising, Account Management, Cross-Functional Collaboration, Trend Forecasting & Adaptation, Stakeholder & Client Management.
Technical Tools
HubSpot, Semrush, Microsoft Office Suite, Google Analytics, Google Data Studio, Adobe Suite, Shopify, Figma, Notion, Social Ad Platforms (Meta, LinkedIn, Google Ads), CRM Systems.
UX/UI Design
UX/UI Design, Web Design, User Testing, Wireframing, Prototyping, Usability Testing, Empathetic Design Principles.
Project Management
Agile/Scrum, Project Coordination, Stakeholder Management, Timeline Management, Cross-functional Team Leadership.
Data Analysis & Reporting
Data-informed Campaigns, Analytics Tracking, ROI Optimization, Trend Forecasting, Performance Tracking, Google Analytics Insights, Campaign Reporting.